Read our FAQ (frequently asked questions) about Can Costals: fully equipped apartments, pet-friendly policy, check-in, location in Masos de Pals, and bookings.
🏠 Can Costals
How many apartments are there at Can Costals?
Can Costals has three apartments: Olivo, Lavanda and Cerezo. Each one has its own character, but all share the same philosophy: making you feel at home from the very first moment.
How many people can each apartment accommodate?
Each apartment has a capacity for up to 4 people.
What does the accommodation include?
You will find everything you need for a comfortable and hassle-free stay: bed linen, towels and the apartment fully ready so you only need to arrive and enjoy.
Do the apartments have a fully equipped kitchen?
Yes, all apartments have a complete kitchen with appliances, utensils, frying pans, pots and tableware. Everything you need to cook just like home, or even better.
Is there WiFi?Hay WiFi?
Yes, all apartments include WiFi.
¿Se Is smoking allowed? fumar?
Smoking is allowed in outdoor areas, but it is not permitted inside the apartments. Future guests will thank you for it, and so will we. 😊
🐾 Pets
Is Can Costals truly Pet Friendly?
Absolutely. We are animal lovers and we take being Pet Friendly very seriously. It is not just a label: it is the way we understand hospitality.
Is there a size or breed limit?
None at all. We have hosted dogs bigger than us and puppies just a few months old that fit in the palm of your hands. Small, large, long-haired or short-haired, young or not so young: all are welcome.
How many pets can we bring?
We will answer that with a question: how many pets do you have? 😉 Just ask us and we will find the best solution together.
Is there an extra charge for bringing a pet?
Yes, we charge a flat fee of 30 euros per stay. This fee includes a very complete welcome pack specially for them, which they can take home as a gift.
Can pets be inside the apartment?
Of course! Although we recommend not leaving them alone for too long: they probably want to explore the Costa Brava with you too. 🐾
📍 Location and surroundings
Where exactly is Can Costals?
We are in Masos de Pals, a quiet residential area next to the forest, 5 minutes from Pals and 5 minutes from the beach. The best of both worlds: nature and the coast within easy reach.
How far is the nearest beach?
Pals Beach is only 5 minutes away by car. If you are travelling with a dog, the nearest dog-friendly beach is in L’Estartit or L’Escala, about 25 minutes away.
Are there supermarkets or shops nearby?
Yes, just 2 minutes away you will find Jodofi supermarket, which also has a bakery and a tobacconist. Everything you need without having to go far.
What can we do in the area?
The area offers plenty of options: water activities in summer, cycling routes, horse riding, activities for children, and countless routes through the stunning medieval villages of the Emporda. There is something for everyone.
Do we need a car?
Yes, a car is necessary to get to Can Costals and to get around the area.
📅 Bookings and prices
How do we make a booking?
You can book directly on our website or send us a WhatsApp message at +34 699 702 820. We will be happy to help.
What is the cancellation policy?
You can cancel free of charge up to 7 days before your arrival. Cancellations made less than 7 days in advance will not be entitled to a refund of the payment or deposit.
Is a security deposit required?
No deposit is required.
Is there a minimum stay?
Yes. During low season the minimum stay is 2 nights. During high season and bank holidays, the minimum is 4 nights.
Is there a discount for longer stays?
Yes, for stays of more than 7 nights we apply a discount on the nightly rate. Please contact us for more information.
🔑 Arrival and departure
What are the check-in and check-out times?
Check-in is from 17:00 and check-out is until 12:00.
How do we access the apartment?
A few days before your arrival we will get in touch to agree on an approximate arrival time. We will welcome you personally at Can Costals.
Is there parking available?
Yes, free parking is available on the property.
Will someone be there to welcome us?
Always. We are Alicia and Rafa, and we will be delighted to welcome you and make you feel at home from the very first moment.
💬 Contact
How can I get in touch?
You can reach us via WhatsApp at +34 699 702 820, by email at info@cancostals.com or through the contact form on our website.
What languages do you speak?
We speak Spanish, Catalan, English and French. 🌍
