{"id":8873,"date":"2026-07-26T20:03:28","date_gmt":"2026-07-26T18:03:28","guid":{"rendered":"https:\/\/cancostals.com\/frequently-asked-questions-faq\/"},"modified":"2026-07-28T20:42:44","modified_gmt":"2026-07-28T18:42:44","slug":"frequently-asked-questions-faq","status":"publish","type":"page","link":"https:\/\/cancostals.com\/en\/frequently-asked-questions-faq\/","title":{"rendered":"Frequently Asked Questions (FAQ)"},"content":{"rendered":"\n
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Read our FAQ (frequently asked questions) about Can Costals: fully equipped apartments, pet-friendly policy, check-in, location in Masos de Pals, and bookings.<\/p>\n\n\n\n

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\ud83c\udfe0 Can Costals<\/strong><\/h3>\n\n\n\n
How many apartments are there at Can Costals?<\/div><\/path><\/svg><\/summary>
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Can Costals has three apartments: Olivo, Lavanda and Cerezo. Each one has its own character, but all share the same philosophy: making you feel at home from the very first moment. <\/p>\n<\/div><\/div><\/details>\n\n\n\n

How many people can each apartment accommodate?<\/strong><\/div><\/path><\/svg><\/summary>
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Each apartment has a capacity for up to 4 people.<\/p>\n<\/div><\/div><\/details>\n\n\n\n

What does the accommodation include?<\/strong><\/strong><\/div><\/path><\/svg><\/summary>
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You will find everything you need for a comfortable and hassle-free stay: bed linen, towels and the apartment fully ready so you only need to arrive and enjoy.<\/p>\n<\/div><\/div><\/details>\n\n\n\n

Do the apartments have a fully equipped kitchen?<\/strong><\/strong><\/div><\/path><\/svg><\/summary>
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Yes, all apartments have a complete kitchen with appliances, utensils, frying pans, pots and tableware. Everything you need to cook just like home, or even better. <\/p>\n<\/div><\/div><\/details>\n\n\n\n

Is there WiFi?<\/strong>Hay WiFi?<\/strong><\/div><\/path><\/svg><\/summary>
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Yes, all apartments include WiFi.<\/p>\n<\/div><\/div><\/details>\n\n\n\n

\u00bfSe Is smoking allowed? fumar?<\/strong><\/div><\/path><\/svg><\/summary>
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Smoking is allowed in outdoor areas, but it is not permitted inside the apartments. Future guests will thank you for it, and so will we. \ud83d\ude0a <\/p>\n<\/div><\/div><\/details>\n\n\n\n

\ud83d\udc3e Pets<\/strong><\/strong><\/h4>\n\n\n\n
Is Can Costals truly Pet Friendly?<\/strong><\/div><\/path><\/svg><\/summary>
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Absolutely. We are animal lovers and we take being Pet Friendly very seriously. It is not just a label: it is the way we understand hospitality. <\/p>\n<\/div><\/div><\/details>\n\n\n\n

Is there a size or breed limit?<\/strong><\/div><\/path><\/svg><\/summary>
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None at all. We have hosted dogs bigger than us and puppies just a few months old that fit in the palm of your hands. Small, large, long-haired or short-haired, young or not so young: all are welcome. <\/p>\n<\/div><\/div><\/details>\n\n\n\n

How many pets can we bring?<\/strong><\/div><\/path><\/svg><\/summary>
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We will answer that with a question: how many pets do you have? \ud83d\ude09 Just ask us and we will find the best solution together. <\/p>\n<\/div><\/div><\/details>\n\n\n\n

Is there an extra charge for bringing a pet?<\/strong><\/div><\/path><\/svg><\/summary>
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Yes, we charge a flat fee of 30 euros per stay. This fee includes a very complete welcome pack specially for them, which they can take home as a gift. <\/p>\n<\/div><\/div><\/details>\n\n\n\n

Can pets be inside the apartment?<\/strong><\/div><\/path><\/svg><\/summary>
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Of course! Although we recommend not leaving them alone for too long: they probably want to explore the Costa Brava with you too. \ud83d\udc3e <\/p>\n<\/div><\/div><\/details>\n\n\n\n

\ud83d\udccd Location and surroundings<\/strong><\/strong><\/h4>\n\n\n\n
Where exactly is Can Costals?<\/strong><\/div><\/path><\/svg><\/summary>
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We are in Masos de Pals, a quiet residential area next to the forest, 5 minutes from Pals and 5 minutes from the beach. The best of both worlds: nature and the coast within easy reach. <\/p>\n<\/div><\/div><\/details>\n\n\n\n

How far is the nearest beach?<\/strong><\/div><\/path><\/svg><\/summary>
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Pals Beach is only 5 minutes away by car. If you are travelling with a dog, the nearest dog-friendly beach is in L’Estartit or L’Escala, about 25 minutes away. <\/p>\n<\/div><\/div><\/details>\n\n\n\n

Are there supermarkets or shops nearby?<\/strong><\/div><\/path><\/svg><\/summary>
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Yes, just 2 minutes away you will find Jodofi supermarket, which also has a bakery and a tobacconist. Everything you need without having to go far. <\/p>\n<\/div><\/div><\/details>\n\n\n\n

What can we do in the area?<\/strong><\/div><\/path><\/svg><\/summary>
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The area offers plenty of options: water activities in summer, cycling routes, horse riding, activities for children, and countless routes through the stunning medieval villages of the Emporda. There is something for everyone. <\/p>\n<\/div><\/div><\/details>\n\n\n\n

Do we need a car?<\/strong><\/div><\/path><\/svg><\/summary>
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Yes, a car is necessary to get to Can Costals and to get around the area.<\/p>\n<\/div><\/div><\/details>\n\n\n\n

\ud83d\udcc5 Bookings and prices<\/strong><\/strong><\/h4>\n\n\n\n
How do we make a booking?<\/strong><\/div><\/path><\/svg><\/summary>
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You can book directly on our website<\/a> or send us a WhatsApp message at +34 699 702 820<\/strong>. We will be happy to help.<\/p>\n<\/div><\/div><\/details>\n\n\n\n

What is the cancellation policy?<\/strong><\/div><\/path><\/svg><\/summary>
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You can cancel free of charge up to 7 days before your arrival. Cancellations made less than 7 days in advance will not be entitled to a refund of the payment or deposit. <\/p>\n<\/div><\/div><\/details>\n\n\n\n

Is a security deposit required?<\/strong><\/div><\/path><\/svg><\/summary>
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No deposit is required.<\/p>\n<\/div><\/div><\/details>\n\n\n\n

Is there a minimum stay?<\/strong><\/div><\/path><\/svg><\/summary>
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Yes. During low season the minimum stay is 2 nights. During high season and bank holidays, the minimum is 4 nights. <\/p>\n<\/div><\/div><\/details>\n\n\n\n

Is there a discount for longer stays?<\/strong><\/div><\/path><\/svg><\/summary>
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Yes, for stays of more than 7 nights we apply a discount on the nightly rate. Please contact us for more information. <\/p>\n<\/div><\/div><\/details>\n\n\n\n

\ud83d\udd11 Arrival and departure<\/strong><\/strong><\/h4>\n\n\n\n
What are the check-in and check-out times?<\/strong><\/div><\/path><\/svg><\/summary>
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Check-in is from 17:00 and check-out is until 12:00.<\/p>\n<\/div><\/div><\/details>\n\n\n\n

How do we access the apartment?<\/strong><\/div><\/path><\/svg><\/summary>
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A few days before your arrival we will get in touch to agree on an approximate arrival time. We will welcome you personally at Can Costals. <\/p>\n<\/div><\/div><\/details>\n\n\n\n

Is there parking available?<\/strong><\/div><\/path><\/svg><\/summary>
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Yes, free parking is available on the property.<\/p>\n<\/div><\/div><\/details>\n\n\n\n

Will someone be there to welcome us?<\/strong><\/div><\/path><\/svg><\/summary>
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Always. We are Alicia and Rafa, and we will be delighted to welcome you and make you feel at home from the very first moment. <\/p>\n<\/div><\/div><\/details>\n\n\n\n

\ud83d\udcac Contact<\/strong><\/h4>\n\n\n\n
How can I get in touch?<\/strong><\/div><\/path><\/svg><\/summary>
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You can reach us via WhatsApp at +34 699 702 820, by email at info@cancostals.com or through the contact form<\/a> on our website.<\/p>\n<\/div><\/div><\/details>\n\n\n\n

What languages do you speak?<\/strong><\/div><\/path><\/svg><\/summary>
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We speak Spanish, Catalan, English and French. \ud83c\udf0d<\/p>\n<\/div><\/div><\/details>\n<\/div>\n\n\n\n

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